How will I know what’s happening at each stage?

We have very high standards of service and our client charter sets out what you can expect from us.

We guarantee that we will keep you fully informed at every stage of the claim process and we use our case management software to help us diarise your file so updates will never be missed. We can phone you, write to you or use email – we’ll do our best to fit in with what suits you best.

When you’re ready, finding out about your own claim is easy. Simply send us a quick online claim enquiry.


I am working so how will you contact me?

Normally we will send you letters in the post so that there is a good written record of everything on your case. We are happy to email you if you prefer and we will telephone you.

You can begin your claim whenever you’re ready by enquiring online. Need to know more? Ask Lampkin for further advice.


If I have to go in to hospital for treatment how will you keep me updated?

We are happy to liaise with your family members and will just ask you to give us a written authority allowing us to deal with them.

When you’re ready, finding out about your own claim is easy. Simply send us a quick online claim enquiry.


Can I ring you for advice?

Yes, we’re happy to help. If you need advice about your claim you can contact us whenever you need to.

Need more answers? Ask Lampkin your question and we’ll get back to you with the answer, or call us on freephone 08081 782110 for no obligation advice.


Am I able to call in to your office?

Yes, you can pop into the office to see us any time. Although it’s often best to make an appointment you don’t need one as we’ll always do our best to help.

If you’re ready to begin your claim you can let us know by enquiring online. Still got questions? Ask Lampkin what you’re not sure about.

 
If you need to make a personal injury compensation claim contact us for expert advice – you won’t be commiting to anything. When you’re ready, call us on 08081 782110 or send us a quick online claim enquiry and we will call you back.