Bus accident claims can be tricky to deal with if you’re going through the process without assistance. There are stringent checks in place to stop fraud before the claim can even get off the ground. This is why it’s advised to contact personal injury specialists if you’re been involved in one of these accidents. This is what a client of ours did after being injured in a collision whilst riding on her local bus.

Our client was travelling on a bus with her two children. The children were in a double buggy and so she was seated in the pushchair area of the bus. The bus suddenly swerved to avoid a car in the line of traffic ahead and came to a stop in a hedge at the side of the road. During the swerve, our client had grabbed hold of the buggy to protect the children and twisted her back.

She did the right thing and reported the accident at the bus station. She also kept her bus ticket, both things which help greatly when dealing with a bus accident claim. In times where there is no CCTV footage available, as was the case here, there’s often great difficulty in proving you were on the bus at the time of the accident. Reporting the accident to the company straight away and making sure she kept her ticket were both vital in ensuring there were no difficulties with her bus accident claim.

Surely enough, liability was admitted by the bus company shortly after we submitted the proof that our client was riding the bus at the time of the accident. She underwent extensive physio treatment, as she was suffering from back and shoulder injuries after the bus accident.

The solicitors representing the bus company put forward a number of relatively small offers to settle her bus accident claim. The tactic of offering a small sum early on in a claim is common from a defendant in a personal injury claim – it is often tempting for a claimant to take the money offered as it represents a ‘quick fix’ for them. However, these often undervalue the claim as was the case here. Our client’s eventual settlement figure was over seven times higher than the first offer submitted by the defendant.